Mobility as a Service (MaaS): Framework Definition of a Survey for Passengers’ Behaviour

This paper proposes a survey framework that may be adopted in a Mobility as a Service (MaaS) context. MaaS is an integrated mobility system that considers the mobility needs of users as a central element of the transport service. Therefore, the mere definition of centralized and advanced technological systems is not enough to ensure the success of a MaaS. The paper analyses the main behavioural variables of transport users to be investigated and the methods to be adopted for the design of a survey to support the ex-ante analysis of a MaaS.